A Brief Price Analysis - Smartsheet Cost VS Freshdesk Cost

 

Project management is essential for businesses to reach their goals in a timely and cost-effective manner. It provides the framework for planning, organizing, and managing resources to achieve a specific goal. By investing in project management, businesses to identify and manage risks, enhance communication, and track progress. It becomes easier to keep all stakeholders on the same page, make everyone work towards the same goal, and meet all deadlines.  

Additionally, a streamlined project management system can help businesses identify areas of improvement, ensure quality, and boost productivity. An organization can become capable of maximizing resources, improving efficiency, and achieving goals. 

Integrating a project management software application with other best practices can help businesses of all sizes boost their efficiency and productivity. The software will be a central platform for teams to collaborate, communicate and track progress. This allows businesses to manage multiple projects simultaneously while ensuring to meet deadlines. Furthermore, digital project management tools support businesses in better project planning, allocating resources, and managing budgets. Businesses can enjoy features such as data analysis and reporting, which are essential to optimize their operations and make more informed decisions.  

Many project management software applications can integrate with other business systems, such as CRMs and ERPs, providing businesses with a comprehensive view of their operations. Ultimately, these tools help businesses to stay organized, reduce costs, and increase profitability. 

This article presents a brief comparison of Smartsheets cost vs Freshdesk costs. Whereas, Smartsheet and Freshdesk are two well-documented project management tools.  

What is Smartsheet Software? 

Smartsheet is an online project management and collaboration software used by businesses of all sizes. It helps teams to organize, track, and automate their work in a single, centralized platform. With Smartsheet, users can create project plans, collaborate on tasks, manage resources, and monitor progress. The software also includes mobile apps for iOS and Android—allowing teams to stay connected and work from anywhere. With an intuitive user interface and robust features, Smartsheet is an ideal tool for businesses looking to collaborate more efficiently and get projects done faster. 

Smartsheet Key Features 

Smartsheet software offers a collection of powerful project management capabilities:  

  • A configurable and widget-driven dashboard to centrally view all critical information 
  • Track what project collaborators are doing through the Activity Log 
  • Automate requests, approvals, and notifications without any in-depth technical knowledge 
  • Integrate with calendar applications such as Google Calendar and iCal to stay updated with project statuses 
  • Reports tool can consolidate information from multiple sheets into a summarized view and these reports are shareable 
  • A control center with access to powerful portfolio tools (premium feature) 
  • Integrate with various third-party applications such as Office 365, Google Workspace, DocuSign, Dropbox, etc. to enhance productivity 
  • Use customizable portals to centralize teams and create a comprehensive view of project information 

A Smartsheet demo will be more helpful in understanding the different features and how they can benefit your project teams. You can book a software demo through the Smartsheet vendor profile on Software Finder.  

Smartsheet reviews are also a great way to determine if the software fits with your team’s objectives.  According to user reviews, the software allows real-time collaboration on a project, which paves way for better decision-making. Users also found Smartsheet to have a user-friendly interface. Meanwhile, some users have complained that the extra or premium add-on features are quite expensive.  

In terms of Smartsheet pricing, the software does not have a free version. The Pro Plan is the lowest-priced version at $7 per user per month (maximum 10 users, unlimited viewers). The Business Plan is priced at $25 per user per month (minimum 3 users, unlimited editors). For the Enterprise Plan, users can contact the vendor for requesting a quote.  

What is Freshdesk Project Management Software? 

Freshdesk is a cloud-based customer service software that helps businesses manage customer support. It provides an all-in-one customer service solution with features such as a ticketing system, live chat, a self-service portal, and a knowledge base. Freshdesk allows businesses to streamline customer service operations and provides them with a comprehensive view of customer interactions. The platform supports businesses to provide personalized customer service, track customer satisfaction, and measure customer service performance. With Freshdesk, businesses can respond to customer queries quickly and efficiently. 

Freshdesk Key Features 

The software has a powerful suite of customer service tools: 

  • A single platform to combine communications from multiple channels 
  • Receive customer issues from different channels and convert them into resolvable tickets 
  • Mobile field service to always stay updated 
  • Personalized customer service approach with customer segmentation 
  • Building and integrating customized applications 
  • Automated notifications and maintenance 
  • Account access controls, single sign-on, IP whitelisting, and VPN features 
  • Self-service portal for customers 
  • Customized workflows and customer portals 

A Freshdesk demo will help you get more insights into the features of the software. You can book one through Software Finder. Meanwhile, Freshdesk reviews are also great for understanding the pros and cons of the software. Users have found the software interface to be intuitive and easily configurable according to their needs. On the other hand, many have expressed that the pricing is expensive, especially for larger companies that want broader features.  

Freshdesk offers a free version for up to 10 agents at a time. Freshdesk pricing starts at $15 per agent per month with the Growth Plan. The other two versions are Pro and Enterprise—priced at $49 and $79 per agent per month, respectively.  

Final Verdict on Smartsheet Cost vs Freshdesk Cost 

Smartsheet and Freshdesk both have project management capabilities but the latter is more focused on customer support. Therefore, it is not easy to compare Smartsheet cost vs Freshdesk cost as the scope varies.  

In a general sense, Freshdesk is more expensive than Smartsheet software. However, Freshdesk offers a free version but Smartsheet does not. It comes down to the matter of determining your business needs to invest your money smartly. If you solely want a software application that streamlines your customer support processes, then Freshdesk is an ideal choice. You can always try using the free version before deciding to upgrade to better features.  

On the other hand, Smartsheet offers broader project management capabilities. While there is no free version, you can use the free trial to make a more informed decision.  

Read More: Freshdesk Reviews vs Wrike Reviews - A brief Analysis

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